Paul Miller Trucking: Ensuring Customer Satisfaction
Paul Miller Trucking is a family-owned business with 35 years of experience in the industry. These professionals understand the significance of customer service and will go out of their way to accommodate customer needs. No matter the situation, each member of their team will go above and beyond what is expected to satisfy each request. Whether changing the route of an order that has already shipped or filling a last minute request, Paul Miller Trucking handles the situation with expediency of the task and respect to the customer. Having shipped everything from snack foods to aircraft grade aluminum, they have the experience needed to haul everything in-between. In 1978, Paul Miller began Paul Miller Trucking with one truck, but his hard work and dedication has enabled the company to grow into a driving force of superior satisfaction.
Reliability in the trucking world is critical. Excellence in service extends throughout the entire company. PMT only hires the best and most experienced drivers. They train drivers in the seven critical areas outlined through the national Compliance Safety Accountability initiative to prevent safety issues before they occur. All flatbed drivers receive hands-on training from Paul Miller Sr. to ensure the job is done right the first time and every time. They have also partnered with Impact Solutions to begin a driver training program to stay committed to the development, safety and efficiency of all drivers. With the implementation of this new program, a driver will complete three blocks of instruction each month. These highly focused and designed instruction blocks challenge the driver to achieve the highest efficiency in the shortest amount of time. Safety and fuel management are two topic areas implemented in the program to heighten quality assurance, but hours logged in areas devoted to Service and CSA are also involved. This program follows the company’s desire to strive for continual improvement and growth. PMT believes it is important for each member of the corporate family to never plateau, but to get better each month. Because improving the quality of their driving increases customer satisfaction, PMT pushes their corporate family to strive to prove the best at what they do. As a show of true family support, even Paul Miller Jr., COO, participates in the training to illustrate solidarity and camaraderie among the driving workforce.
Because of their cutting edge technology and proactive employee development, this company rates among the safest carriers in the nation. With their seamless solutions from initial contact to delivery, PMT reaches for excellence. Great customer service and expedient shipping are not their only points of concern. Safety and compliance are also key. Providing a strong driver training system for their employees means lower risk and less customer liability. Because of their commitment to reliability, each of their vehicles undergoes a systematic maintenance strategy to ensure safe deliveries. The same technology used on the flatbeds is also used on the van side in order to diligently track freight. As a way to also keep in touch with the drivers, this technology makes Paul Miller Trucking the ideal carrier for multi-stop loads. This technology allows for both flexibility of stops in route and efficient use of time for the driver.
PMT’s express division has delivered for high profile customers in the Pennsylvania area, so they understand what it takes to move freight on schedule. The new and late model ride high cube vans are equipped with wood floors and E-Track systems for superior load quality and maintenance. Caring about the customer as well as the freight is top priority, and each flatbed comes standard with coiling hauling equipment, chains and eight foot drop tarps for added protection. Whatever it takes to get the products in the hands of the customers on time, every time, Paul Miller Trucking offers trailers, drivers, warehousing and transportation management all dedicated to achieve optimum potential.
Paul Miller Trucking Focuses on Growth
Back in 2012 PMT made the decision to upgrade the majority of their fleet. Because a large portion of a driver’s day is spent in their truck and away from the comforts of home, PMT wants to make sure their ride is a comfortable as possible while they are on the road. They searched for the best specifications in their new line and all of the trucks come with auxiliary power for heating and cooling as well as a refrigerator. Their drivers mean a lot to them and that is why Paul Miller Trucking goes above and beyond to make sure they are happy. This is just one way they try to make sure a driver’s career with them is the best possible.
To date, Paul Miller Trucking has experienced steady growth in all operational areas. With a strong customer base developing in the northeast, new opportunities for increased efficiency and asset utilization were created. Having serviced the Charlotte, North Carolina area for some time, opening the terminal allowed them to continue their pursuit of excellence by answering the growing demand of their clients. Growth and development also mean that the driver workforce expands to accommodate needs. PMT continues to hire and train qualified professional drivers as members of their corporate family and encourage people to apply for open positions.
2012 was also the year PMT launched their full service truck maintenance repair operation. From local companies looking to outsource routine and preventative maintenance or those in need of immediate roadside assistance, PMT is available to meet whatever needs and issues presented to them. Operating within a 50 mile radius of their Spring Grove shop, the company’s emergency roadside assistance is available 24/7. The organization provides repairs to all makes of trucks and trailers and will not hesitate to lend a hand when needed. Whether you only need a single truck or the entire fleet, PMT is a one-stop-shop for all maintenance needs. Currently, they can provide excellent service in the following areas:
- Engine repair/rebuild
- Wheels and Tires
- Trailer Repair
- Welding and Fabrication
- Preventative Maintenance
- State Inspections
- Federal Inspections
Contacting Paul Miller Trucking allows for quick and efficient service in multiple areas of expertise. No job is too small or too large. Whether you need a single truck moved or your entire operation outsourced, Paul Miller Trucking has proven experience and is a trusted partner to fulfill shipping needs.
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